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Privacy Policy

Last updated 29th May 2020

Introduction

Thank you for using White Spaces! Your trust is our number one priority and we do everything within our power to ensure you have a great experience using our services.

White Spaces is owned by Aduro Creative (UK registered, company number 11200639).

This privacy policy describes how we use your data and is in effect for all of our sites.

Definitions

All definitions are defined in our Terms of Service.

Data Controller

The terms, “Aduro Creative”, “we”, “us” or “our”, refers to Aduro Creative, responsible for your information under this Privacy Policy (the “Data Controller”).

Information we collect

There are four different categories of information that we collect.

Information that is necessary for the effective use of White Spaces

We collect the following information that you provide to us when you use White Spaces

  • Account information. When you sign up for an account on White Spaces, we require certain information to ensure that you have access to our services.
  • Personal information. Certain features may require you to enter more information into your account.
  • Payment Information. At the point of which your Trial Period on White Spaces comes to an end, to continue using the service you have to Subscribe. All our Payment Processing is handled by Stripe, a third party.
  • Communication with others. Certain features may require you to add information about the people you work with.
  • Document Information Information. Using White Spaces requires us to save your Document to our servers.
Information you choose to give us

As you use White Spaces, there may be opportunities to provide us with more information. This additional information will be processed based on our legitimate interest or were applicable, your consent.

  • Other Information. You may choose to fill in forms, surveys, product feedback, participate in offers, communicate with our support team, or other features on the White Spaces platform.
Information we automatically collect

As you use White Spaces, we collect data about the way you are using our services. This is necessary to provide our services to you in the way that you expect and as we are contractually obligated to do so.

  • Location Information. As you use White Spaces we may collect data relating to your location. This data is acquired through your IP address and is used in relation to our Payments Processing.
  • Usage Information. We collect information about the way you use White Spaces, such as the pages you view, the actions you take whilst writing and any other actions on the White Spaces platform. Even if you are not registered, we automatically collect information about usage, page views and other activities you may perform.
  • Cookies and local data storage. We use cookies when you use our services on mobile and desktop. We collect certain information automatically through the use of cookies, web beacons, pixels, browser analytics tools and server logs. Not all information we collect is associated with a User or a Session.
  • Pixels. Third parties may use cookies, web beacons and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to target adverts.
Information we collect from third parties

White Spaces may collect information, including personal information, that other Users give to us about you as they use our services. We do not control the data that they are providing and any queries around any information they share with us should be directly taken up with them.

  • Sharing Documents. You may be invited to collaborate with others Users on Documents. These invitations will be received through email and are as a direct result of another user inviting you.

How We Use Your Information

We reserve the right to use, store and process personal information to provide and improve White Spaces services, to carry out, personalise, measure and improve our advertising and marketing.

Provide and Improve White Spaces services

Your information may be used in order to provide and improve your experience with our services.

  • Enable you to use and access our services.
  • Enable you to share and collaborate with our users.
  • Improve our services by measuring and analysing usage data.
  • Ensure Users have access to customer support.
  • To offer you personalised communications to improve your experience.

The information we collect will be processed according to the information in this section, give our legitimate interests and in compliance with applicable laws.

Personalise, measure and improve our advertising and marketing

Your information may be used in order to personalise, measure and improve our advertising and marketing.

  • Send you personalised promotional messages based on your interests and preferences.
  • Personalise, measure and improve our advertising.
  • Onboarding messages, to ensure that you get the most from using our services and to help you learn how to use our services.

The information we collect will be processed according to the information in this section, give our legitimate interests and in compliance with applicable laws.

Opt Out

All personalised communication that we have with you will provide you the option of opting out.

Sharing Your Information

Some features on White Spaces require us to share the information you’ve given to us with other users. Information will never be shared automatically and will only be as a direct result of an action you take. The following actions will share your information:

  • Sharing a Document with others. This will give the Collaborator access to the full document, a list of other collaborators and any other information associated with that Document. The Collaborator will be able to amend the Document as they require.
Compliance

White Spaces may disclose your information, including personal information, to courts, law enforcement, governmental authorities, tax authorities or authorized third parties, if and to the extent we are required or permitted to so by law or if such disclosure is reasonably necessary.

Service Providers

White Spaces uses different third party providers to ensure we can operate effectively.

For example, service providers may help us collect location information, store your Document data, process your Document Data, sustain the quality of our services through hosting and different cloud providers, provide customer services, advertising and marketing services, tracking crash reports, payment services and other applicable functions.

These providers have only the necessary information required to complete their respective tasks and are bound to keep that information secure. We will need to share your information in order to ensure the quality of our services.

Your Rights

Abiding with the applicable law, you are free to activate any rights mentioned in this section with the Data Controller. Any requests may require additional steps to be completed, for example we may ask you to confirm your identity.

Amending Your Information

You can access and update most of your Account information through your Account settings page.

Accessing Your Information

Where applicable, you are entitled to request your information which will be provided in a structured, maintainable way. We will not facilitate the transmission of this information to any other third party, this must be undertaken by you directly.

Data Retention

Your data is stored indefinitely unless we require otherwise in accordance with the Contract between you and us. Where applicable, you are entitled to request us to delete your information. This is subject to the following:

  • Publicly shared information will remain visible to other users.
  • Residual copies of your information will remain on our service for a limited time frame in order to protect against malicious data corruption.
  • We will retain any data that we are legally obliged to do so.
Withdrawing Permission

If we are processing your data based on explicit permissions, you may withdraw those permissions at any time via your Account settings to by using the contact details in the section below.

Withdrawing those permissions does not affect or negate the lawfulness of processing prior to the withdrawal.

Complaints

You have the right to complain about any data processing by using the contact details below.

Security

Security is our greatest priority and we continually update and add administrative and technical security measures to ensure we protect you against unauthorised access, loss, destruction or alteration of your data. If you believe that your White Spaces account has been compromised in any way, please use the contact section below.

Changes

White Spaces reserves the right to modify this Privacy Policy at any time in accordance with this provision. Alterations will cause the ‘Last Updated’ date at the top to be updated. We will also email Users up to 30 days before the Privacy Policy comes into effect. Each time you access White Spaces, you are automatically bound by the latest Privacy Policy Revision.

Contact

All requests please send to support@whitespaces.app or write to Unit 5, Five Eastfields Avenue, London, England, SW18 1FU.